A dispute is an opportunity for the buyer and seller to communicate directly with each other. By opening a dispute, you’re asking the seller for help to resolve problems you’ve had with your transaction. 

You have 30 days from the date you made the payment to open a dispute.

How the Process works.

1. If there's a problem with a purchase you've made, inform the seller immediately by sending them an email. In most cases, problems such as damaged or missing items can be resolved quickly and amicably.

2. Wait to hear back from the seller. Please read and reply to the seller’s messages and keep copies just in case there is a need to escalate later in the Resolution Centre. They might include the postage tracking number or other details relating to the problem you're trying to solve.

3. Hopefully you'll be able to resolve the issue directly with the seller. If this isn't possible or you don't hear back from them, you'll need to escalate the dispute by using our Dispute Resolution Form.

4. To use OnlineNaira's Dispute Resolution Service, login and click on Dispute next to the transaction you would like to dispute.

It is important to note that Sellers are normal people like you. Although the situation may be frustrating, try to keep things amicable so you can work together to reach a solution. Reply promptly to messages from the seller or to requests for information from OnlineNaira - the more details we have, the easier it is for us to help you.

In addition to the above, pls note the following:

• When you haven’t received your goods on time, your seller may notify you that they were posted late and are now on their way.
• Your seller may be experiencing stock problems and may ask you if you would either like to wait, or prefer a refund. If you decide to wait and the item doesn’t turn up, you need to escalate the dispute to a claim.You need to do this within 20 calendar days of opening the dispute.
• The seller is not co-operating and doesn’t respond to your messages, or you are simply unable to reach an agreement. In this case it may be best to escalate the dispute to a claim and ask PayPal to assist further. You need to do this within 20 calendar days of opening the dispute.